Privacy Policy

This Privacy Policy of Personal data (hereinafter referred to as the Privacy Policy) is a public Agreement concluded between IP "Hegai S.Ch" and the User, is based on the Law of the Republic of Kazakhstan "On Personal Data and their Protection", applies to all information that the online store located on the domain name teddytoys.kz, can get about the User while using the website of the online store.

1. DEFINITION OF TERMS

1.1. The following terms are used in this Privacy Policy:

1.1.1. "Website" - an online store owned by IP "Hegai S.Ch" on the Internet at: teddytoys.kz

1.1.2. "Site Administration" - authorized employees to manage the Site acting on behalf of IP "Hegai S.Ch", who organize and (or) process personal data, as well as determine the purposes of processing personal data, the composition of personal data to be processed, actions (operations) performed with personal data.

1.1.3. "User" means a person who has access to the Site via the Internet and uses the Site.

1.1.4. "Personal data" means any information relating directly or indirectly to a specific or identifiable subject of personal data.

1.1.5. "Non-personal data" - information that is automatically transmitted during the User's viewing of ad blocks and when visiting pages on which the system's statistical script (pixel) is installed.

1.1.6. "Personal data processing" means any action (operation) or set of actions (operations) performed with or without the use of automation tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, modification), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data.

1.1.7. "Site Services" - a set of services available for use on the Site.

1.1.8. "Product" - a list of assortment items presented on the Website.

1.1.9. "Confidentiality of personal data" is a mandatory requirement for the Website Administration or other person who has access to personal data to prevent their dissemination without the consent of the subject of personal data or the presence of other legal grounds.

1.1.10. "Cookies" is a piece of data sent by the web server and stored on the User's computer, which the web client or web browser sends to the web server each time in an HTTP request when trying to open a Website page.

1.1.11. "IP address" is a unique network address of a node in a computer network built using the IP protocol.

2. GENERAL PROVISIONS

2.1. The User's use of the Site means acceptance of this Privacy Policy and the terms of processing of the User's personal data.

2.2. In case of disagreement with the terms of the Privacy Policy, the User must stop using the Site.

2.3. This Privacy Policy applies only to the online store, does not control and is not responsible for third-party sites to which the User can click on links available on the Site.

2.4. The Site Administration does not verify the accuracy of the personal data provided by the User. However, the site Administration assumes that the User provides reliable personal data and keeps this data up to date. All responsibility, as well as possible consequences for the provision of false or not up-to-date personal data, is borne by the User.

3. SUBJECT OF THE PRIVACY POLICY

3.1. This Privacy Policy establishes the obligations of the Site Administration to non-disclosure and to ensure the confidentiality of personal data that the User provides at the request of the Site Administration when registering on the Site, when placing an order for the purchase of Goods or using any Services of the site.

3.2. Personal data allowed to be processed under this Privacy Policy may include the following information:

3.2.1. last name, first name, patronymic of the User;

3.2.2. User's contact phone numbers;

3.2.3. e-mail address (e-mail);

3.2.4. delivery address of the Goods;

3.2.5. individual identification number of the User;

3.2.6. date of birth

3.2.7. name, legal address and details of the legal entity.

3.3. The Site protects Non-personal data:

* IP address;

• information from cookies;

• information about the browser (or other program that provides access to the display of ads);

• access time;

* the address of the page where the ad block is located;

* referrer (address of the previous page).

3.3.1. Disabling cookies may result in the inability to access parts of the Site that require authorization, including the inability to place an order on the Site.

3.3.2. The Website collects statistics about the IP addresses of its Visitors. This information is used to identify and solve technical problems.

3.4. Any other personal information not mentioned above (purchase history, browsers and operating systems used, etc.) is subject to secure storage and non-proliferation, except as provided in paragraphs 5.2. and 5.3. of this Privacy Policy.

4. PURPOSES OF COLLECTING USER'S PERSONAL INFORMATION

4.1. The Site Administration may use the User's personal data for the purposes of:

4.1.1. Identification of the User registered on the Site, for the conclusion of a Public Contract and (or) placing an order on the Site.

4.1.2. Providing the User with access to the personalized Services of the site.

4.1.3. Establishing feedback with the User, including sending notifications and requests regarding the use of the Site, the provision of services, as well as processing requests and requests from the User.

4.1.4. Creating an account for making purchases.

4.1.5. Notifications of the Website User about the Order status.

4.1.6. Processing and receiving payments, contesting payments.

4.1.7. Delivery of the Goods.

4.1.8. Providing the User with effective customer and technical support in case of problems related to the use of the Site.

4.1.9. Improving the quality of Services, the convenience of their use, the development of new Services and services.

4.1.10. Informing the User about the updating of the assortment, special offers, pricing information, events, promotions and other information on behalf of the Site or on behalf of the partners of the Site Administration.

4.1.11. Conducting statistical and other research based on non-personal data, as well as optimizing advertising messages.

5. METHODS AND TERMS OF PROCESSING PERSONAL INFORMATION

5.1. The processing of personal data of the User is carried out without limitation of, any legal means, including in personal data information systems using automation tools or without using such means.

5.2. The user agrees that the website Administration has the right to transfer personal data to third parties, in particular, courier services, postal organizations, mobile operators, solely for the purposes of order fulfillment User awareness and its implementation, including the delivery of the Product.

5.3. The User's personal data may be transferred to the authorized state authorities of the Republic of Kazakhstan only on the grounds and in accordance with the procedure established by the legislation of the Republic of Kazakhstan.

5.4. In case of loss or disclosure of personal data, the Site Administration informs the User about the loss or disclosure of personal data.

5.5. The Site Administration takes the necessary organizational and technical measures to protect the User's personal data from unauthorized or accidental access, destruction, modification, blocking, copying, distribution, as well as from other illegal actions of third parties.

5.6. The Site Administration, together with the User, takes all necessary measures to prevent losses or other negative consequences caused by the loss or disclosure of the User's personal data.

6. OBLIGATIONS OF THE PARTIES

6.1. The User is obliged to:

6.1.1. Provide up-to-date information about personal data requested by the Site at the time of its use.

6.2. The User has the right to:

6.2.1. To access and edit information about personal data at any time through the Website's web interface.

6.3. The site Administration is obliged to:

6.3.1. Use the information received exclusively for the purposes specified in clause 4 of this Privacy Policy.

6.3.2. To ensure the storage of confidential information in secret, not to disclose without the prior written permission of the User, as well as not to sell, exchange, publish, or disclose in other possible ways the transferred personal data of the User, with the exception of clauses 5.2. and clause 5.3. of this Privacy Policy.

6.3.3. Take precautions to protect the confidentiality of the User's personal data in accordance with the procedure usually used to protect this kind of information in the existing business turnover.

6.3.4. To block personal data related to the relevant User from the moment of the request or request of the User or his legal representative or the authorized body for the protection of the rights of personal data subjects for the period of verification, in case of identification of false personal data or illegal actions.

6.4. The Administration has the right to:

6.4.1. Provide access for the collection and analysis of non-personal User data to third parties for the purposes of statistics and optimization of advertising messages. The use of non-personal data by third parties is regulated by their own privacy policies, and the site Administration is not responsible for their use.

7. RESPONSIBILITY OF THE PARTIES

7.1. The Site Administration, which has not fulfilled its obligations, is liable for losses incurred by the User in connection with the misuse of personal data, in accordance with the legislation of the Republic of Kazakhstan, except for the cases provided for in clauses 5.2., clause 5.3. and clause 7.2. of this Privacy Policy.

7.2. In case of loss or disclosure of Confidential Information, the Site Administration is not responsible if this confidential information:

7.2.1. Became public domain before its loss or disclosure.

7.2.2. It was received from a third party before it was received by the Site Administration.

7.2.3. Was disclosed with the consent of the User.

8. DISPUTE RESOLUTION

8.1. Before going to court with a claim on disputes arising from the relationship between the Site User and the Site Administration, it is mandatory to submit a claim (a written proposal for a voluntary settlement of the dispute).

8.2. The site administration notifies the claim applicant in writing about the results of the claim review within the time limits established by the current legislation of the Republic of Kazakhstan.

8.3. If an agreement is not reached, the dispute will be referred to the judicial authority in accordance with the current legislation of the Republic of Kazakhstan.

8.4. The current legislation of the Republic of Kazakhstan applies to this Privacy Policy and the relations between the User and the Site Administration.

9. ADDITIONAL CONDITIONS

9.1. The Site Administration has the right to make changes to this Privacy Policy without the User's consent.

9.2. The new Privacy Policy comes into force from the moment it is posted on the Website, unless otherwise provided by the new version of the Privacy Policy.

9.3. All suggestions or questions regarding this Privacy Policy should be reported in the "Write to us" section of the Website.

9.4. The current Privacy Policy is posted on the page at https://teddytoys.kz

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Privacy Policy